Legal

bhk33 Privacy Policy

At bhk33, your personal data is handled with the utmost care, transparency, and security. This Privacy Policy sets out exactly what information we collect, how we use it, who we share it with, and what rights you hold over your own data as a player on Bangladesh's leading cricket betting and casino platform.

Effective Date: 1 January 2026 Region: Bangladesh 256-bit SSL Encrypted Language: English

Our Commitment

Six Privacy Principles That Guide bhk33

Before reading the full legal document below, these six core principles summarise how bhk33 approaches data privacy for every player from Dhaka to Cox's Bazar.

Data Minimisation

bhk33 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable legal obligations. We do not gather data for its own sake or store information beyond the period it is genuinely needed.

Security First

All data transmitted between your device and the bhk33 platform is protected by 256-bit SSL encryption. Account credentials are stored using industry-standard hashing algorithms, and our infrastructure undergoes regular security audits to safeguard your information against unauthorised access.

Your Rights, Your Data

You retain the right to access, correct, and request deletion of your personal data at any time. bhk33 provides clear, accessible channels through which you can exercise these rights without unnecessary delay or administrative burden.

Full Transparency

We believe you deserve a plain-language explanation of exactly what bhk33 does with your data. This Privacy Policy is written to be as clear and readable as possible, avoiding unnecessary legal jargon while still meeting the standards required of a formal data policy document.

Limited Third-Party Sharing

bhk33 does not sell your personal data to third parties. Data is shared only with trusted partners who are contractually required to protect it — such as payment processors like bKash and Nagad — and only to the extent necessary to deliver the services you use.

Responsible Retention

Personal data is retained only for as long as it is required to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer necessary, bhk33 securely deletes or anonymises it in accordance with its data retention schedule.

At a Glance

What Data bhk33 Collects & Why

The table below provides a high-level summary of the categories of personal data bhk33 may collect, the primary purpose for collection, and the legal basis under which that data is processed. Full details are provided in the legal document sections that follow.

Data Category	Examples	Primary Purpose	Legal Basis
Identity Data	Full name, date of birth, national ID, passport	Account registration, KYC verification, age verification (21+)	Contractual necessity; Legal obligation
Contact Data	Email address, mobile number, city of residence	Account communication, support, security alerts	Contractual necessity; Legitimate interest
Financial Data	bKash/Nagad account reference, transaction history, deposit/withdrawal amounts in ৳	Payment processing, fraud prevention, compliance	Contractual necessity; Legal obligation
Technical Data	IP address, device type, browser, operating system, session timestamps	Security monitoring, fraud detection, platform optimisation	Legitimate interest
Usage & Gaming Data	Games played, bets placed, session duration, betting history, bonus usage	Service delivery, responsible gaming monitoring, personalisation	Contractual necessity; Legitimate interest
Communications Data	Support chat logs, email correspondence, complaint records	Dispute resolution, quality assurance, legal record-keeping	Legitimate interest; Legal obligation
Marketing Preferences	Opted-in promotional email/SMS consent, preferred language, game preferences	Delivering relevant promotions and offers (opt-in only)	Consent

Important Notice: This Privacy Policy explains how bhk33 collects, uses, stores, and shares your personal data when you use the bhk33 platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. Please read it carefully alongside our Terms & Conditions and Responsible Gaming policy.

1 Introduction

bhk33 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals ("you", "the User", "the Player") who interact with our website, mobile-optimised platform, and related services available at bhk33.io and its subdomains.

This Privacy Policy ("Policy") describes the types of personal data bhk33 collects, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you regarding your personal information. It applies to all users of the bhk33 platform, including registered account holders, prospective players who browse without registering, and individuals who contact our support team.

bhk33 serves players across Bangladesh, with a significant player base in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All personal data is processed in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

This Policy was last updated on 1 January 2026 and supersedes all previously published versions. We recommend reviewing this document each time you use the bhk33 platform, as your continued use constitutes acceptance of the then-current Policy.

2 Data Controller

For the purposes of this Privacy Policy, bhk33 acts as the data controller in respect of the personal data it processes about you. As the data controller, bhk33 determines the purposes and means by which your personal data is processed.

If you have any questions about this Policy or wish to exercise any of your data rights, please contact our designated Data Privacy point of contact via the details set out in Section 16 of this document. bhk33 is committed to responding to all data-related enquiries within a reasonable timeframe and in accordance with applicable data protection obligations.

Where bhk33 engages third-party service providers (for example, payment processors such as bKash or Nagad, or game-software providers such as Pragmatic Play or Evolution Gaming) who process personal data on bhk33's behalf, those providers act as data processors and are bound by contractual data processing agreements that require them to process data only on bhk33's documented instructions and to maintain appropriate security standards.

3 Personal Data We Collect

3.1 Identity & Contact Information

When you register an account with bhk33, we collect personal identification information including your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your account, verify your identity, and communicate with you regarding your account activity.

3.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and to enforce our strict 21+ age verification policy, bhk33 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are processed securely and retained only for the duration required by applicable law or our data retention schedule, whichever is longer.

3.3 Financial & Payment Information

bhk33 collects transaction-related data including the mobile financial service account references used for deposits and withdrawals (e.g., bKash, Nagad, Rocket, or Upay account numbers), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction status records. bhk33 does not store full card numbers or payment credentials directly; payment processing is handled through our regulated payment partners.

3.4 Technical & Device Data

When you access the bhk33 platform, we automatically collect certain technical data about your device and connection, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

3.5 Usage & Behavioural Data

bhk33 records information about how you interact with the platform, including the pages you visit, games you play, bets you place, session duration, betting patterns, bonus usage, and game preferences. This data underpins our responsible gaming monitoring programme and helps us deliver a personalised and relevant gaming experience.

3.6 Communications & Support Data

When you contact our support team via live chat, WhatsApp, or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the outcome of any support interaction. These records are used for quality assurance, dispute resolution, and compliance purposes.

4 How We Collect Your Data

bhk33 collects personal data through the following means:

Direct collection: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or respond to a survey.
Automated collection: Technical and usage data collected automatically when you access or interact with the bhk33 platform, including via cookies, server logs, and session-tracking technologies (see Section 7).
Third-party sources: In limited circumstances, bhk33 may receive data about you from trusted third-party sources, including identity verification providers, fraud prevention agencies, and payment processors, for the purpose of verifying your identity, detecting fraud, or complying with anti-money-laundering obligations.

bhk33 does not purchase personal data from data brokers or marketing list providers. Any third-party data received is limited to what is strictly necessary for the stated operational or compliance purpose.

5 How We Use Your Personal Data

bhk33 processes your personal data for the following primary purposes:

Account management: Creating, maintaining, and securing your bhk33 player account, including processing deposits and withdrawals in Bangladeshi Taka (৳) and managing your account balance.
Identity and age verification: Verifying that you are at least 21 years of age and that the information provided at registration is accurate and complete, in accordance with our 21+ policy.
Service delivery: Enabling you to place bets on cricket (BPL, IPL, T20 World Cup), play casino games, slot games, and live dealer games, and access all other features of the bhk33 platform.
Payment processing: Facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer services, and maintaining accurate financial records.
Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct on the platform.
Responsible gaming: Monitoring betting patterns and session behaviour to identify signs of problem gambling, implementing deposit limits, loss limits, session reminders, and self-exclusion tools, and fulfilling our duty of care obligations.
Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
Legal compliance: Complying with applicable laws, regulations, and lawful requests from competent authorities, including anti-money-laundering (AML) and know-your-customer (KYC) obligations.
Marketing communications: Sending promotional emails, SMS messages, or platform notifications about bhk33 bonuses, offers, and seasonal promotions — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time (see Section 14).
Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with the bhk33 platform and to improve its performance, features, and game selection.

6 Legal Bases for Processing

bhk33 processes your personal data only where there is a lawful basis for doing so. The primary legal bases on which bhk33 relies are as follows:

Contractual necessity: Processing that is necessary to perform the contract between you and bhk33, including operating your account, processing payments, and delivering gaming services.
Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC, AML, and data retention requirements.
Legitimate interest: Processing that is necessary for bhk33's legitimate business interests, including fraud prevention, security monitoring, platform optimisation, and responsible gaming monitoring — provided that such interests are not overridden by your fundamental rights and freedoms.
Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where bhk33 relies on legitimate interest as a legal basis, it has assessed that such processing is proportionate, necessary, and not outweighed by your data protection rights. You have the right to object to processing based on legitimate interest — see Section 11 for details of how to exercise this right.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. bhk33 uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate the platform, remember your preferences, maintain your session, and gather analytical data about how the platform is used.

7.2 Types of Cookies Used

Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core platform functionality.
Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool settings. These improve your experience but are not essential.
Analytical cookies: Help bhk33 understand how players use the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymised where possible.
Marketing cookies: Used — only with your prior consent — to deliver relevant promotional content and track the effectiveness of bhk33's marketing campaigns.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the bhk33 platform, including your ability to remain logged in or access personalised content. For marketing cookies, you may also withdraw consent through your account preferences or by contacting support.

8 Third-Party Data Sharing

bhk33 does not sell, rent, or trade your personal data to or with any third party for their own commercial purposes. Personal data is shared with third parties only in the following limited and clearly defined circumstances:

Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum data necessary to process your deposit and withdrawal transactions securely.
Identity verification providers: Third-party KYC and age-verification services may receive your identity document data for the purpose of verifying your eligibility to use the bhk33 platform.
Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game providers may receive session data necessary to deliver and settle game outcomes within their respective platforms.
Fraud prevention and security agencies: bhk33 may share data with specialist fraud detection partners and security services to protect the platform and its players from fraudulent activity.
Legal and regulatory authorities: bhk33 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid legal order, or to protect the rights and safety of bhk33 and its players.
Corporate transactions: In the event of a merger, acquisition, or sale of all or part of bhk33's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

No Sale of Data: bhk33 strictly prohibits the sale or commercial transfer of player personal data to advertising networks, data brokers, or any third party for marketing purposes without your explicit, separately obtained consent.

9 International Data Transfers

bhk33 primarily operates with servers and infrastructure located in jurisdictions that provide adequate levels of data protection. Where personal data is transferred to or processed in a country outside your home jurisdiction, bhk33 takes appropriate steps to ensure that such transfers are carried out in compliance with applicable data protection requirements.

Appropriate safeguards for international data transfers include, where applicable: standard contractual clauses approved by relevant data protection authorities, binding corporate rules, or transfers to countries that have been recognised as providing an adequate level of data protection.

Game software providers such as Pragmatic Play, Evolution Gaming, and NetEnt operate international infrastructure. By using these games on the bhk33 platform, limited session and gaming data may be processed on servers located in the providers' operating jurisdictions. All such providers are contractually bound to protect your data to a standard consistent with this Privacy Policy.

10 Data Retention

bhk33 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:

Account data: Retained for the duration of your active account relationship with bhk33 and for a period of up to 5 years following account closure, to comply with financial record-keeping and AML obligations.
KYC and identity documents: Retained for a minimum of 5 years from the date of submission, or longer if required by applicable law or ongoing compliance investigation.
Transaction records: Financial transaction records are retained for a minimum of 5 years in accordance with standard financial compliance practice.
Customer support records: Support communications and dispute records are retained for up to 3 years from the date of the last interaction, unless the matter is subject to ongoing legal proceedings.
Marketing preferences: Consent records and marketing preference data are retained for the duration of your account and for up to 2 years following account closure or withdrawal of consent.
Technical logs: Server access logs and security logs are typically retained for 12 months and then securely deleted, unless retained for a longer period in connection with a security incident or legal matter.

When personal data is no longer required, bhk33 securely deletes or anonymises it in accordance with its internal data disposal procedures. Anonymised data (which cannot be linked back to an identifiable individual) may be retained indefinitely for statistical and analytical purposes.

11 Your Data Rights

As a player on the bhk33 platform, you hold the following rights in respect of your personal data. bhk33 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles:

Right of access: You have the right to request a copy of the personal data bhk33 holds about you, along with information about how it is being processed.
Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data held by bhk33. You may update many details directly within your account settings.
Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bhk33's legal retention obligations. Note that bhk33 may be required to retain certain data for compliance purposes even following an erasure request.
Right to restriction of processing: You have the right to request that bhk33 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing pending verification of legitimate grounds.
Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You have the right to object at any time to the processing of your personal data where bhk33 relies on legitimate interest as its legal basis. You also have an unconditional right to object to processing for direct marketing purposes.
Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact bhk33 Data Privacy support at [email protected]. bhk33 aims to acknowledge all data rights requests within 72 hours and to respond substantively within 30 calendar days. In complex cases, this period may be extended by a further 60 days, and you will be notified accordingly.

Please note that the exercise of certain rights may affect your ability to use some or all of the bhk33 platform. For example, if you request the deletion of data that is necessary to operate your account, your account may need to be closed as a result. bhk33 will always advise you of any such consequences before processing your request.

12 Children & Minors

The bhk33 platform is strictly intended for adults aged 21 and above. bhk33 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If bhk33 becomes aware that personal data has been submitted by a person under the age of 21, that data will be deleted promptly and the associated account will be closed immediately.

21+ Age Enforcement: bhk33 applies rigorous age verification checks at the point of registration and may request identity documentation at any stage of the account lifecycle. Providing false date-of-birth information to circumvent bhk33's age restrictions is a serious violation of our Terms & Conditions and may constitute fraud. If you are a parent or guardian and believe that a minor has registered on the bhk33 platform, please contact us immediately at [email protected].

13 Security Measures

bhk33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

256-bit SSL/TLS encryption: All data transmitted between your device and bhk33 servers is encrypted in transit using industry-standard SSL/TLS protocols, preventing interception by unauthorised parties.
Password hashing: Account passwords are never stored in plain text. bhk33 uses strong cryptographic hashing algorithms to store password data, ensuring that credentials cannot be recovered even in the unlikely event of a data breach.
Two-factor authentication (2FA): bhk33 supports and encourages the use of two-factor authentication for all player accounts, providing an additional layer of security beyond your username and password.
Access controls: Access to personal data within bhk33's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific job functions, and all access is logged and audited.
Regular security audits: bhk33's platform and infrastructure undergo periodic security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
Incident response: bhk33 maintains a documented data breach response procedure. In the event of a security incident involving personal data, bhk33 will assess the risk, take immediate containment measures, and notify affected players and relevant authorities where required by applicable law.
Secure data disposal: When personal data reaches the end of its retention period, it is securely deleted or anonymised using methods designed to prevent recovery.

While bhk33 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for logging out of your account on shared or public devices. If you suspect unauthorised access to your bhk33 account, please contact our support team immediately at [email protected].

14 Marketing Communications

bhk33 may send you promotional communications about bonuses, seasonal offers, new game launches, cricket betting promotions (including BPL, IPL, and T20 World Cup specials), and other platform news. However, bhk33 will only send marketing communications where you have explicitly opted in to receive them during the registration process or through your account settings.

Every marketing email or SMS sent by bhk33 will include a clear and easy mechanism to opt out of future communications. You may also withdraw your marketing consent at any time by:

Updating your communication preferences within your bhk33 account settings.
Clicking the unsubscribe link included in any marketing email.
Contacting bhk33 customer support at [email protected] with a request to be removed from marketing communications.

Please note that opting out of marketing communications will not affect transactional or service-related messages, such as account security alerts, deposit confirmations, withdrawal notifications, or important policy update notices. These communications are sent as part of the contractual relationship between you and bhk33 and are not subject to marketing opt-out preferences.

bhk33 does not share your contact details with third-party marketers. If you receive unsolicited marketing claiming to be from bhk33 through channels you did not opt in to, please report it to [email protected] so that we can investigate the matter promptly.

15 Changes to This Privacy Policy

bhk33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or the features and services offered on the platform. When material changes are made to this Policy, bhk33 will take reasonable steps to notify you, which may include prominently displaying a notice on the bhk33 platform or sending a direct communication to the email address or mobile number associated with your account.

The "Effective Date" shown at the top of this document indicates when the current version of the Privacy Policy came into force. We encourage you to review this Policy periodically to stay informed about how bhk33 protects your personal data. Your continued use of the bhk33 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

If any proposed change to this Privacy Policy would materially affect the way bhk33 processes your personal data in a manner that is less protective than the version to which you previously agreed, bhk33 will seek your affirmative consent before applying such changes to your data where required by applicable law.

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bhk33 processes your personal data, please contact us through any of the following channels:

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the bhk33 platform support widget
WhatsApp Support: Available during Bangladesh Standard Time (UTC+6) business hours

bhk33 aims to acknowledge all privacy-related enquiries within 72 hours and to provide a full substantive response within 30 calendar days. In cases of complexity or where further investigation is required, you will be notified of any extension to this timeframe.

If you are not satisfied with bhk33's response to a privacy concern or data rights request, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. bhk33 will cooperate fully with any such authority in the resolution of complaints concerning the processing of personal data.

bhk33 takes all privacy complaints seriously. We are committed to resolving data-related concerns fairly, transparently, and in a timely manner. Your trust in the bhk33 platform is our highest priority, and we treat every privacy enquiry with the seriousness it deserves.

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